FAQs – maezen
Sorry, we couldn't find any questions matching that search.


What are your delivery times?

Once your package has been handed over to our carrier, you will receive a tracking link via e-mail.

Austria 4-5 working days.

European Shipping 6-8 working days.

International Shipping 12-14 working days.

How much will shipping cost?


Standard Tracked: 5,90€

FREE SHIPPING for AT orders over 250€


Standard Tracked: 8,90€ - 19,90€

Taxes and customs duties are included in the product price for all deliveries within the EU.


International Tracked: 13,90€ - 29,90€


International Tracked: 19,90€ - 34,90€


International Tracked: 29,90€ - 39,90€

Do you provide worldwide shipping?

Yes, we deliver worldwide. Shipping costs for international shipping ranges from 29,90€ - 39,90.

My Order

When do I get my tracking number?

You will receive an e-mail with the tracking number for your order the same day the parcel leaves our warehouse. Usually this will be 2-3 working days after your order.

Why have I not received an order confirmation?

As soon as you have completed your order, you will receive an automatically generated e-mail in which we will send you all the relevant information. If you have not received this e-mail, please also check your spam folder. If you still can't find the order confirmation, please send us an email to office@maezenclo.com to make sure that your order can be processed successfully.

Can I return my order?

If something doesn't fit you, you can of course send your order back. However, we would like you to keep in mind that we are not a fast fashion brand and returns are very costly for us.

So, if you are unsure about the size or an item, please check the size charts or write us at office@maezenclo.com, we are happy to help you with any questions.

In the case you want to return your order, please write us an email with your order number and the reason for the return. Once we receive your package, you will get your money refunded within three business days via the same method you used for payment.

The return shipment and any costs incurred will have to be paid by the customer.

Thank you for your understanding.


How are your fits?

Our pieces have an oversized or relaxed fit, you can find the individual size guide next to the sizes on the right side of each product. If you are not sure about your size, do not hesitate to contact us at office@maezenclo.com, we will be happy to help you!

Why are some products sold out?

Our collections are exclusive collaborations with individual artists, therefore they always have relatively small editions, which is why they can sell out quickly. For sold out products, there is usually no restock planned.

Is there going to be a restock?

Since we are always working with new artists on new collections, we rarely offer a restock. However, if we have one planned, just check out our instagram account, you'll get all the info there. If not, don't worry, the next collection is already in the works.

For Artists

I am an artist, how can I work with you?

We are always open for collabs with new artists and happy that you are interested in working with us! If you have some work or ideas you think might fit our style, just e-mail us at office@maezenclo.com and we will check out your work.

What do you mean by supporting your artists financially?

We want to support our artists on a continuous basis, thats why we share a part of our profits with them for every product sold from their collection.

For Ambassadors

How can I become a brand ambassador?

We collaborate with different ambassadors all around the world. When deciding to work with a creator, we are looking for authenticity and quality in their content. If you are interested, just write us an e-mail with your ideas at office@maezenclo.com.

Are there any requirements?

You don't have to have a specific amount of followers to become an ambassador. What is important to us is that you identify with our brand and what we do and that you are authentic in what you do.

What will I get out of it?

We are looking for long-lasting relationships with our ambassadors. This means that we will send you gift packages, we will post you on our socials and we will invite you to future events.

Didn´t find an answer?

Just send us an e-mail to office@maezenclo.com and we are happy to help you!